Frequently Asked Questions

A blind box contains a randomly selected design that you won't know until you open it. When you purchase a whole set, a secret edition, if included, replaces one of the regular editions. Please refer to each series' product page for its specific rules.

No. Blind box designs are random and cannot be selected. Duplicate designs can occur when purchasing individual blind boxes. Please check the product page for details about the series and its probabilities.

No. Secret editions are random and are not guaranteed. Please check the product page for the probability applicable to that series.

Each blind box typically contains a figure, an ID card, small accessories, and a packet of desiccant. Contents vary by product; please check the product page for details.

52TOYS original products, such as BEASTBOX, feature our own intellectual property. Officially licensed collaborations are approved by the relevant IP owners. Please refer to the product page for copyright information.

We currently do not offer gift wrapping or gift receipts.

Popular items sell out quickly due to high demand. We’re working hard to restock, but exact dates aren’t available.

Please visit https://hi52toys.com/pages/track-my-order and enter the tracking number from your shipping confirmation email to check your shipment. Tracking information may take 1–2 days to sync after your order is marked as shipped.

Orders usually ship within two business days after payment confirmation. Pre-order items ship according to the estimated shipping or release date shown on the product page.

Orders ship from our warehouse in China, and standard international delivery usually takes 7–21 business days after shipment, plus processing time. Delivery times vary by destination, customs clearance, and carrier workload, and holidays may cause additional delays.

Please email cs@hi52toys.com as soon as possible with your order number and request. If your order has not yet entered the shipping process, we may be able to help, but changes or cancellation are not guaranteed. Once your order has shipped, we cannot cancel it or change the shipping address.

Tracking information may take 1–2 days to sync after your order is marked as shipped. Please enter your tracking number at https://www.17track.net/en to check for updates. If more than one week has passed since shipment and tracking information is still unavailable, email cs@hi52toys.com with both your order number and tracking number so we can help.

Please check with your neighbors and contact the carrier using your tracking number. If you still cannot locate the package after 48 hours, email cs@hi52toys.com with your order number and tracking details so we can review the case. A delivered scan does not automatically mean the package is confirmed lost.

Free standard shipping is available for orders of US$69 or more in the United States standard shipping zone and JPY 8,000 or more in Japan. For orders below these thresholds, standard shipping costs US$4.50 in the United States standard shipping zone and JPY 350 in Japan. Hawaii, Guam, and Puerto Rico have separate shipping rates and are excluded from the US$69 free-shipping offer. For other destinations, please refer to SHIPPING INFO and the shipping options shown at checkout.

We cannot schedule shipments for a specific future date.

By default, orders containing pre-order items will ship once the last pre-order item is available. We will notify you via email of any updates. Mixed orders will ship together unless split shipping is offered at checkout.

Please email cs@hi52toys.com with your order number and clear photos or videos showing the issue. Our customer service team will review the case and can arrange a replacement after approval. You may also request a refund for review. Please refer to our AFTER-SALES Policy for further details.

Please email cs@hi52toys.com with your order number and clear photos showing the item received. You may request a refund, subject to review by our customer service team.

Please contact cs@hi52toys.com with your order number and tracking details. Our team will investigate the shipment. You may apply for a refund for a confirmed lost package, subject to review. If tracking shows the package as delivered, please follow the steps in the delivered-but-not-received answer above first.

For a lost package, damaged item, wrong item, or missing item or part, please email cs@hi52toys.com with your order number and details of the issue. Include clear photos or videos where applicable. Our team will review your request and advise on the next steps. Refunds are not automatic, and you do not need to assume that returning an item is required before contacting us.

For most returns, customers are responsible for return shipping. Original shipping fees are non-refundable. If the return is due to our error or a damaged item, we will cover the cost.

Once your return arrives and passes inspection (usually 3–7 business days), we will refund the amount to your original payment method. Your bank may take additional time to process.

Exchanges are available for the same item if it is in stock. Otherwise, return the item for a refund and place a new order.

Contact customer service or email cs@hi52toys.com with your order number and clear photos or videos showing the issue. We will assist you according to our AFTER-SALES Policy.

Manufacturing defects in materials or workmanship for 90/180/365 days from delivery. Remedies include replacement part, item replacement, or refund if a replacement isn’t available.

Small paint variations, minor marks, or slight assembly differences usually aren’t considered defects. If unsure, contact customer service or email cs@hi52toys.com with photos or videos. See our AFTER-SALES Policy for details.

Duplicates can occur in factory‑assorted series and are not defects. Opened blind boxes cannot be returned or exchanged unless defective.

Free gifts are not eligible for return or exchange. For gifts the customer paid for, standard AFTER-SALES Policy applies.

We accept Visa, Mastercard, American Express, Shop Pay, Apple Pay, Google Pay, and PayPal.

Orders ship from China. Customs duties and import taxes depend on your destination's rules and are the buyer's responsibility. We do not collect customs duties or import taxes at checkout. Other applicable taxes, if any, are displayed at checkout. Please consult your local customs authority for current requirements.

Applicable taxes are calculated at checkout based on your shipping address.

Email cs@hi52toys.com. We usually reply within one business day. Please include your order number, if applicable, and details of your question or issue so we can help you more quickly.

Remove dust with a soft brush or microfiber cloth. For smudges, use a slightly damp cloth with mild soap. Avoid alcohol, acetone, and other solvents. Keep figures away from direct sunlight and high heat to help prevent fading or warping.

Keep magnets away from pacemakers and magnetic-sensitive devices. Batteries are not toys; follow local disposal rules.

Spot-clean with mild soap and water. Air-dry thoroughly. Do not use washing machines or dryers.

Yes, ensure stability and use non-reactive materials (acrylic, wood). Avoid adhesives on painted surfaces.

A mild factory scent may occur and usually fades within a few days. Ventilate in a cool, dry area.

Store in a cool, dry place away from direct sunlight. Keep flat. Avoid damp basements or hot attics.