SHIPPING INFO

ORDER PROCESSING

• After payment is completed, the warehouse needs 2 business days to process your order. You will receive a shipping notification via email once your order has been shipped.

MODIFYING ORDER DETAILS

• If you wish to change your order details, including shipping address, recipient, quantity, or products purchased, we recommend canceling the order and placing a new one.

ADDRESS CHANGES

• Once an order has been paid and is being processed for shipment, we are unable to update the shipping address. For urgent changes, please contact the carrier directly.

CANCELLATION NOTICE

• Please note that cancellations are not guaranteed once payment is completed. We strongly advise reviewing and confirming all order details before making payment.

SPECIAL ITEMS

• Certain limited editions, big-sized figurines, pre-order, or promotional items may not be eligible for cancellation.

PROCESSING TIME

• Confirmed orders are usually processed for shipment within 2 business days. Pre-order items will be shipped together with the entire order once all pre-order products are in stock.

SHIPPING CARRIERS

• Orders may be shipped via UPS, USPS, 4PX, or DHL, depending on the most efficient option available at the time of fulfillment.

DELIVERY DURATION

• Orders are shipped from China. International delivery typically takes 7-15 business days, depending on flight schedules, weather, customs inspections, carrier delays, peak seasons, or remote locations.

DELIVERY NOTIFICATION

• You will receive a shipping notification with tracking information. If your package is delayed beyond the estimated timeframe, please contact customer service within 90 days of payment.

FORCE MAJEURE

• Shipping times may be extended due to circumstances beyond our control such as flight delays, weather conditions, customs inspections, or other force majeure events. Delivery to rural areas or non-mainland regions may take longer.

Countries & Regions We Ship To:

Australia (AU)

Canada (CA)

France (FR)

Germany (DE)

Austria (AT)

Belgium (BE)

Czech Republic (CZ)

Denmark (DK)

Finland (FI)

Iceland (IS)

Ireland (IE)

Italy (IT)

Monaco (MC)

Netherlands (NL)

Norway (NO)

Poland (PL)

Spain (ES)

Sweden (SE)

Switzerland (CH)

Hungary (HU)

Luxembourg (LU)

Slovakia (SK)

Caribbean Netherlands (BQ)

Hong Kong (HK)

Japan (JP)

Philippines (PH)

Singapore (SG)

South Korea (KR)

Taiwan (TW)

Thailand (TH)

United Kingdom (GB)

United States (US)

Vietnam (VN)

Macao (MO)

Available shipping options, final charges and any delivery estimates are shown at checkout for your delivery address and order.

Free standard shipping is available for orders of US$69 or more in the United States standard shipping zone, and ¥8,000 or more in Japan. Hawaii, Guam and Puerto Rico have separate shipping rates and are excluded from the US$69 offer. For other destinations, shipping charges and any free-shipping thresholds follow the applicable shipping policy shown at checkout.

Available shipping options, final charges and any delivery estimates are shown at checkout for your delivery address and order.

TAX POLICY

• Buyers are responsible for any applicable taxes according to local regulations. The exact tax amount will be displayed at checkout.

IMPORT DUTIES

• Duties and tariffs, if applicable, are calculated per country regulations. Unless otherwise stated, customers are responsible for paying customs duties or import taxes.

MULTI-SHIPPING

• Orders may be split into multiple shipments due to size or quantity. Multiple tracking numbers will be displayed on the “My Orders” page.

RANDOM DUPLICATES

• For single box purchases, if duplicate items are received, this is considered normal random shipping and cannot be addressed via after-sales exchanges or refunds.

SINGLE BOXES & WHOLE SET

• When purchasing multiple single boxes equal to or above the whole set threshold, the warehouse will determine whether to ship single boxes or a whole set based on available stock. Customers cannot specify the shipping method.

PACKAGING NOTICE

• All items are packaged carefully. Minor compression or dents during transportation are considered normal and do not affect product quality.

KEEP PACKAGING

• Please retain packaging and all included accessories until delivery is confirmed.

NEED HELP ?

• For any questions, feel free to reach out via cs@hi52toys.com.