SHIPPING INFO

ORDER PROCESSING

• After payment is completed, the warehouse needs 2 business days to process your order. You will receive a shipping notification via email once your order has been shipped.

MODIFYING ORDER DETAILS

• If you wish to change your order details, including shipping address, recipient, quantity, or products purchased, we recommend canceling the order and placing a new one.

ADDRESS CHANGES

• Once an order has been paid and is being processed for shipment, we are unable to update the shipping address. For urgent changes, please contact the carrier directly.

CANCELLATION NOTICE

• Please note that cancellations are not guaranteed once payment is completed. We strongly advise reviewing and confirming all order details before making payment.

SPECIAL ITEMS

• Certain limited editions, big-sized figurines, pre-order, or promotional items may not be eligible for cancellation.

PROCESSING TIME

• Confirmed orders are usually processed for shipment within 2 business days. Pre-order items will be shipped together with the entire order once all pre-order products are in stock.

SHIPPING CARRIERS

• Orders may be shipped via UPS, USPS, 4PX, or DHL, depending on the most efficient option available at the time of fulfillment.

DELIVERY DURATION

• Orders are shipped from China. International delivery typically takes 7-15 business days, depending on flight schedules, weather, customs inspections, carrier delays, peak seasons, or remote locations.

DELIVERY NOTIFICATION

• You will receive a shipping notification with tracking information. If your package is delayed beyond the estimated timeframe, please contact customer service within 90 days of payment.

FORCE MAJEURE

• Shipping times may be extended due to circumstances beyond our control such as flight delays, weather conditions, customs inspections, or other force majeure events. Delivery to rural areas or non-mainland regions may take longer.

• We currently ship to the United States. Please note that we do not ship to Puerto Rico, Hawaii, Guam, or Alaska at this time.
• Delivery may be unavailable to certain regions, such as military addresses (APO/FPO/AA).
• We are actively working to expand our shipping coverage to more regions soon.

• Shipping costs are automatically calculated at checkout based on product weight and destination.
• Orders over a certain amount qualify for free shipping. Exclusive members enjoy a lower threshold for free shipping.
• For items redeemed via points or promotional rewards, free shipping may apply if the order meets the required thresholds.

TAX POLICY

• Buyers are responsible for any applicable taxes according to local regulations. The exact tax amount will be displayed at checkout.

IMPORT DUTIES

• Duties and tariffs, if applicable, are calculated per country regulations. Unless otherwise stated, customers are responsible for paying customs duties or import taxes.

MULTI-SHIPPING

• Orders may be split into multiple shipments due to size or quantity. Multiple tracking numbers will be displayed on the “My Orders” page.

RANDOM DUPLICATES

• For single box purchases, if duplicate items are received, this is considered normal random shipping and cannot be addressed via after-sales exchanges or refunds.

SINGLE BOXES & WHOLE SET

• When purchasing multiple single boxes equal to or above the whole set threshold, the warehouse will determine whether to ship single boxes or a whole set based on available stock. Customers cannot specify the shipping method.

PACKAGING NOTICE

• All items are packaged carefully. Minor compression or dents during transportation are considered normal and do not affect product quality.

KEEP PACKAGING

• Please retain packaging and all included accessories until delivery is confirmed.

NEED HELP ?

• For any questions, feel free to reach out via cs@hi52toys.com.