Shipping policy

CANCELLATION

• Order processing: After payment is completed, the warehouse needs 2 business days to process your order. You will receive a shipping notification via email once your order has been shipped.
• Modifying order details: If you wish to change your order details, including shipping address, recipient, quantity, or products purchased, we recommend canceling the order and placing a new one.
• Address changes: Once an order has been paid and is being processed for shipment, we are unable to update the shipping address. For urgent changes, please contact the carrier directly.
• Cancellation notice: Please note that cancellations are not guaranteed once payment is completed. We strongly advise reviewing and confirming all order details before making payment.
• Special items: Certain limited editions, big-sized figurines, pre-order, or promotional items may not be eligible for cancellation.

DELIVERY TIME

• Processing time: Confirmed orders are usually processed for shipment within 2 business days. Pre-order items will be shipped together with the entire order once all pre-order products are in stock.
• Shipping carriers: Orders may be shipped via UPS, USPS, 4PX, or DHL, depending on the most efficient option available at the time of fulfillment.
• Delivery duration: Orders are shipped from China. International delivery typically takes 7-15 business days, depending on flight schedules, weather, customs inspections, carrier delays, peak seasons, or remote locations.
• Delivery notification: You will receive a shipping notification with tracking information. If your package is delayed beyond the estimated timeframe, please contact customer service within 90 days of payment.
• Force majeure: Shipping times may be extended due to unforeseen circumstances such as flight delays, weather conditions, customs inspections, or other force majeure events. Delivery to rural areas or non-mainland regions may take longer.

SHIPPING COSTS 

• Shipping fees will be automatically calculated at checkout based on the order amount, product weight, and destination.

Free standard shipping is available for orders of US$69 or more in the United States standard shipping zone, and ¥5,000 or more in Japan. Hawaii, Guam and Puerto Rico have separate shipping rates and are excluded from the US$69 offer. For other destinations, shipping charges and any free-shipping thresholds follow the applicable shipping policy shown at checkout.

TAX & DUTIES

• Buyers are responsible for any applicable taxes according to local regulations. The exact tax amount will be displayed at checkout.
• Duties and tariffs, if applicable, are calculated per country regulations. Unless otherwise stated, customers are responsible for paying customs duties or import taxes.

OTHERS

• Orders may be split into multiple shipments due to size or quantity. Multiple tracking numbers will be displayed on the “My Orders” page.
• For single box purchases, if duplicate items are received, this is considered normal random shipping and cannot be addressed via after-sales exchanges or refunds.
• When purchasing multiple single boxes equal to or above the whole set threshold, the warehouse will determine whether to ship single boxes or a whole set based on available stock. Customers cannot specify the shipping method.
• All items are packaged carefully. Minor compression or dents during transportation are considered normal and do not affect product quality.
• Please retain packaging and all included accessories until delivery is confirmed.

CONTACT US

For any questions, feel free to reach out via cs@hi52toys.com.